Returns & Exchanges
At The Dua Brand, we want you to be completely satisfied with your fragrance purchase; if your order doesn't meet your expectations, we offer a streamlined return process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Package
Securely pack the fragrance in its original packaging, ensuring the bottle is tightly sealed to prevent leakage during transit.
Ship to Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned item, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing