Frequently Asked Questions
Everything you need to know about our luxury fragrance inspirations.
What makes The Dua Brand fragrances unique?
We specialize in Extrait de Parfum, which contains a higher concentration of fragrance oils than standard EDPs. Our scents are handcrafted inspirations of rare, niche, and vintage masterpieces, ensuring long-lasting performance and high-quality ingredients.
How long does shipping take?
Orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 3-7 business days, while international shipping can take 10-21 business days depending on customs processing.
Do you offer returns or exchanges?
Due to the nature of our products and to maintain hygiene standards, all sales are final. We recommend purchasing our 5ml samples or discovery sets before committing to a full-sized bottle.
Are your fragrances vegan and cruelty-free?
Yes, we are proud to state that all our fragrances are 100% vegan and never tested on animals. We source our raw materials ethically to ensure a premium experience.
How should I store my Dua fragrances?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight, heat, and humidity. A drawer or a cabinet is ideal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Sezzle for your convenience.